Returns

Flourish Beauty are happy to exchange, refund or offer a credit note for unopened items within 28 days of receipt providing they are unopened and unused and in their original re-saleable condition. If you wish to cancel your order and it has already been dispatched, you will be required to return the order to us before a refund, exchange or credit note can be processed.

To return your order please email shop@flourishbeauty.co.uk stating your order reference number and reason for return. Items should then be packaged securely and include a reason for return note.

Please return items to: Flourish Beauty, 20 Cleveland Avenue, Darlington , DL3 7HE

Please note that delivery charges are not refunded and all returned goods are at the expenses of the purchaser. We recommend returning your package via Recorded Delivery and retaining proof of postage to ensure safe return of the goods. Flourish Beauty is not liable for lost returned parcels. 

Once we have received your goods, providing they are unopened and unused, with all seals intact and in their original re-saleable condition we will process your exchange, refund or credit note and notify your via email. We regret we cannot offer refunds or exchanges on goods that have been opened or used.

Faulty Items

If the item you received is faulty, please contact shop@flourishbeauty.co.uk quoting your order number and details of the product fault. Please state if you require a refund or replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

I have received the wrong item

If the item you received is not what you originally ordered, please contact shop@flourishbeauty.co.uk quoting your order number and details of the product. Please state if you require a refund or replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

If you have any further questions or need any further assistance please contact us at hello@flourishbeauty.co.uk